FREE STANDARD UK DELIVERY
ON ORDERS OVER £75
WORLDWIDE DELIVERY
SHIPPING CALCULATED AT CHECKOUT

DELIVERY

Delivery
Details
Charges
Standard Delivery Monday to Friday, within 5 working days £6
Priority Delivery Monday to Saturday, within 2 days £8
Europe Within 3-4 Days £12
USA  Within 3-4 Days £15
Rest of the World  Within 3-8 Days £18

 

We deliver to the Scottish Highlands, Western Isles, Shetland Islands, Orkney Islands, Isle of White and the Isle of Man, however, please allow an additional five days for Standard Delivery. 

Sorry, but we do not currently deliver to BFPO addresses.

 

International Shipments

Please note that prices listed does not include custom taxes and import duties; these charges vary for each country. You are responsible for all custom charges and duties when your order enters your country.

 

RETURNS


Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened outer packaging. To complete your return, please email us at hello@ocoorganic.com

Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ocoorganic.com.


Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ocoorganic.com.

Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.